Introduction

Next HVAC by Premier Builder Inc ("Next HVAC," "we," "us," or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website nexthvac.com, interact with us in person, over the phone, or through any of our services.

Please read this Privacy Policy carefully. By using our website or services, you agree to the practices described in this policy. If you do not agree, please do not use our website or services.

Information We Collect

Personal Information You Provide

We may collect the following personal information when you voluntarily provide it to us:

• Name (first and last)
• Phone number
• Email address
• Physical/mailing address
• Property address (if different from mailing address)
• Details about your heating and cooling system or service needs
• Payment information (processed securely through third-party payment processors)
• Next Care Plan membership information
• Any other information you choose to provide via our contact forms, phone calls, or in-person interactions

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages viewed and time spent on our site
• Date and time of visits
• Device information

Cookies and Tracking Technologies

Our website may use cookies, web beacons, and similar tracking technologies to enhance your experience, analyze site usage, and assist with our marketing efforts. You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our heating and cooling services
• To respond to your inquiries and provide quotes or estimates
• To schedule appointments, inspections, and service calls
• To process payments and manage billing
• To manage Next Care Plan memberships and maintenance schedules
• To send appointment reminders, dispatch notifications, billing notifications, and job completion surveys via SMS/text messages (with your consent)
• To communicate with you about your HVAC project or service
• To send marketing communications (with your consent, where required)
• To improve our website and customer experience
• To comply with legal obligations

SMS/Text Message Communications

Verbal Opt-In

Next HVAC collects opt-in consent verbally from customers. Customers may opt in to receive text messages either in person at our physical location or over a phone call. When a customer is registered for the first time, they are asked to provide their phone number, and our staff is trained to ask if the customer would like to opt in to SMS-based billing notifications, appointment reminders, dispatch notifications, and job completion surveys.

At the time of opt-in, customers are verbally informed of the following:

• Message and data rates may apply
• Message frequency may vary
• You can text HELP for support or more information at any time
• You can text STOP to unsubscribe at any time and no further messages will be sent
• Your information will not be shared with third parties for their marketing purposes

Online Opt-In

By submitting our contact form and signing up for texts, you consent to receive text messages from Next HVAC by Premier Builder Inc at the number provided, including messages sent by auto dialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available) and no further messages will be sent. Reply HELP for help.

Types of SMS Messages

If you opt in, you may receive the following types of text messages from Next HVAC:

• Appointment reminders and scheduling confirmations
• Dispatch notifications (technician en route alerts)
• Billing and payment notifications
• Job completion surveys
• Next Care Plan maintenance reminders

Opting Out of SMS

You may opt out of receiving text messages at any time by replying STOP to any message you receive from us. Once we receive your STOP request, we will confirm your unsubscription and you will no longer receive text messages from us. If you experience any issues, reply HELP for assistance or contact us directly at (844) 279-HVAC.

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following limited circumstances:

• Service Providers: We may share information with third-party service providers who perform services on our behalf, such as payment processing, customer relationship management, scheduling software, and SMS/text messaging platforms. These providers are contractually obligated to protect your information and may only use it for the purposes we specify.
• Legal Obligations: We may disclose your information if required to do so by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share your information with third parties when you provide explicit consent to do so.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, and destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate personal information
• The right to request deletion of your personal information
• The right to opt out of receiving marketing communications
• The right to opt out of SMS/text messages by replying STOP

To exercise any of these rights, please contact us using the information provided below.

Third-Party Websites

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will take steps to delete that information as quickly as possible.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights regarding your personal information, please contact us:

Next HVAC by Premier Builder Inc
233 Church Street, Mount Clemens, MI 48043
Phone: (844) 279-HVAC